投诉与反馈

We want to hear when something goes wrong — and when it goes right. Feedback helps us look after passengers better, and making a complaint will never affect the service you receive.

How to tell us

• Use the form below or the “How was your trip?” link we send after a trip.
• Phone or email us (details at the bottom of this page).
• Ask a carer, family member, advocate or support coordinator to contact us for you.

Please include the date and time of the trip, the pick-up address and what happened. If you have a booking reference, add it.

What happens next

• We confirm that we have received your complaint.
• We look into it, which may include talking with the driver and checking booking records.
• We tell you what we found and what we will do to put it right.

If you are not happy with our answer

You can contact:

• Commercial Passenger Vehicles Victoria (CPVV), the regulator for taxis and booked vehicles in Victoria — cpv.vic.gov.au;
• the NDIS Quality and Safeguards Commission, for complaints about NDIS-funded supports — ndiscommission.gov.au;
• Consumer Affairs Victoria — consumer.vic.gov.au.

Phone 0468 323 211 or email support@taxipeninsula.com.au.

最后更新 8 November 2026