Where do we drop you off at The Alfred?
- Drop-off point
- We drop off at the main Commercial Road set-down area, or closer to your clinic where the site allows.
- Accessible entrance
- The Alfred has a main entrance on Commercial Road and several other entrances around the site. Tell us your department and we will aim for the nearest step-free door.
- Parking & waiting
- Parking at The Alfred is in high demand and street parking nearby is restricted. Being dropped at the door is quicker and less stressful.
- Accessibility
- Entrances at The Alfred are step-free, with lifts to all wards. Our drivers can carry bags and help you to the entrance.
- Address
- 55 Commercial Road, Melbourne VIC 3004
Tips from our drivers for The Alfred
- Add your department, clinic or ward to the booking notes.
- Commercial Road and St Kilda Road are busy at peak times; allow extra time.
- If a relative is being discharged, use “pick up when ready”.
- Patients moving on to Caulfield Hospital for rehab can book us for later visiting trips.
Going home from The Alfred
- Pick-up point
- Patients usually meet the taxi at the main entrance on Commercial Road. Tell us your ward and we will confirm by SMS or phone.
Discharge tips
- Book a “pick up when ready” trip ahead: choose the day, then tap “I’m ready” on your booking page (or call us) when the ward lets you go.
- Discharge often takes longer than planned — waiting for medicines, a doctor’s sign-off or transport letters is normal. We only send the car when you are ready.
- Have your discharge letter, medicines and any walking aids with you, and tell us if you need help from the ward to the car.
- Travelling with a wheelchair or a carer? Say so when you book so we send the right vehicle.
Book the trip home — pick up when ready Ready now? Call 0468 323 211
The Alfred is a major public teaching hospital in Melbourne, run by Alfred Health. It is home to one of Victoria’s major trauma centres and the statewide adult burns service, along with heart and lung transplant services and a broad range of other specialties.
Peninsula residents are often taken to The Alfred after a serious accident, or referred for specialist care. Family members may need to visit for weeks, and patients may return regularly for follow-up clinics after going home. The drive up the Nepean Highway and into the city, with limited parking at the end, is draining when you are already worried about a loved one. Patients transferred to Caulfield Hospital for rehabilitation, or discharged home with ongoing care, often need several trips back for clinics and reviews.
Taxi Peninsula takes you directly from home to The Alfred’s entrance. Choose a sedan, a wheelchair accessible van or a Maxi WAT, travel with a carer, and book a return at a set time or when you are ready. Fixed quotes are available on request, and NDIS and aged-care accounts and MPTP cards are accepted.
How long does it take to get to The Alfred?
- Melbourne CBDabout 5 min
- Melbourne Airportabout 30 min
- Dandenongabout 35 min
- Seafordabout 40 min
- Carrum Downsabout 45 min
- Frankstonabout 45 min
A rough guide without traffic. We allow extra time for loading your wheelchair.
Questions about taxis to The Alfred
A family member was taken to The Alfred after an accident. Can you get us there?
Yes. We run 24 hours, so we can bring family members up from the Peninsula day or night, though booking ahead is recommended when possible. Several people can travel together, and our Maxi WAT seats up to six plus two wheelchairs if you need a larger vehicle.
Can I book regular trips for follow-up clinics at The Alfred?
Yes. Book each appointment online, or call us to set up several bookings at once. Add the clinic name to the notes so the driver drops you at the right entrance. For the trip home, “pick up when ready” helps when clinic times run over.
Where will you drop me off at The Alfred?
We drop off at the main Commercial Road set-down area, or closer to your clinic where the site allows.
Can you wait or pick me up after my appointment at The Alfred?
Yes. Book a return trip with an approximate time, then call or text us when you are ready. Appointments often run late, so we keep return pick-ups flexible.
Is there step-free access at The Alfred?
The Alfred has a main entrance on Commercial Road and several other entrances around the site. Tell us your department and we will aim for the nearest step-free door.
Can I travel in my power wheelchair or scooter?
Yes. Most manual and power wheelchairs fit, and you stay seated in your chair. Tell us the make, width and weight when you book so we send the right vehicle. Mobility scooters can travel when they can be safely restrained — please check with us first.
Can a carer or family member come too?
Yes. Carers, family and assistance animals are welcome. Include everyone in the passenger count so we send a vehicle with enough seats.
How do I pay?
Pay the driver by card or cash, use your Multi Purpose Taxi Program (MPTP) card, or choose "Account / invoice" for NDIS plan managers, aged-care providers and businesses.
Visiting hours, maps and contacts for The Alfred (official website)