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Plans change — especially around hospital appointments and discharges. Here is how cancelling, changing and waiting work.
- 上车前 2 小时以上取消免费。
- 超过上述时间取消：收取 $50.00 费用。
- 未到场（司机到达后乘客不在，且无法联系）：收取 $50.00 费用。
- The driver waits 5 minutes free of charge; after that, waiting time is charged at the normal rate.
How to cancel or change a booking
- Use the link in your booking confirmation (SMS or email).
- Or call us — any time, day or night.
- Regular bookings (for example dialysis or day programs) can be paused for a date without cancelling the whole series.
Appointments that run late
Appointments and hospital discharges often run over. Book a “pick up when ready” return trip and tap “I’m ready” on your booking page or call us when you are done — the waiting rules above apply only once the driver has arrived at the time you asked for.
If we have to cancel
If we cannot do your trip, we tell you as soon as possible and do not charge you. Any deposit you paid for that trip is refunded in full.
The full rules are in our Terms & Conditions.
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