Where do we pick you up at Westfield Southland?
- Pick-up point
- We pick you up at a permitted spot near the entrance you name. The centre is large, so tell us which entrance you will be at.
- Accessible entrance
- Westfield Southland has many entrances around the centre, including from car parks and Southland train station. Most are step-free.
- Parking & waiting
- The centre has multi-level car parks, and drivers wait in permitted areas only. The driver will call you when they arrive.
- Accessibility
- The centre has lifts, escalators and step-free paths between levels. Drivers help with bags from the entrance to the vehicle.
- Address
- 1239 Nepean Highway, Cheltenham VIC 3192
Tips from our drivers for Westfield Southland
- Southland is large; name your entrance or the nearest major store when booking.
- Use “pick up when ready” so you are not rushing.
- Ask for a fixed quote for the trip home to the Peninsula.
Westfield Southland is one of Melbourne’s largest shopping centres, on the Nepean Highway in Cheltenham. It has department stores, supermarkets, hundreds of specialty shops, dining and a cinema, and it has its own train station on the Frankston line.
Peninsula residents make the trip to Southland for a bigger range of shops, especially before Christmas or for larger purchases. Getting home with heavy bags or bulky items on the train is hard, and some prefer not to drive in busy traffic. Some Peninsula residents take the train to Southland station and then prefer a taxi home with their purchases. Others visit with a friend or family member who uses a wheelchair, and need a vehicle that can carry both the chair and the shopping. Older shoppers may also prefer not to drive in the busy car parks and on the Nepean Highway. A single booking takes care of the whole trip home.
Taxi Peninsula picks you up from Southland and takes you home to Frankston or the Peninsula. The driver helps load your shopping and carry it to your door. Choose a sedan or a wheelchair accessible vehicle, and ask for a fixed quote for the longer trip.
How long is the trip home from Westfield Southland?
- Dandenongabout 20 min
- Seafordabout 25 min
- Melbourne CBDabout 25 min
- Carrum Downsabout 25 min
- Frankstonabout 30 min
- Langwarrinabout 35 min
A rough guide without traffic. We allow extra time for loading your wheelchair.
Questions about taxis from Westfield Southland
Southland is huge. How will the driver find me?
Tell us which entrance you will be waiting at, or the nearest major store. When the driver arrives, they will confirm the exact pick-up spot by SMS or phone. If you are unsure, call us and we will help you find a suitable meeting point.
Can you take large purchases?
Let us know what you have bought when you book. Small items fit in a sedan boot, but for larger boxes, a wheelchair accessible van or Maxi WAT has more space. The driver will help load and unload your purchases.
Where do I wait for my taxi at Westfield Southland?
We pick you up at a permitted spot near the entrance you name. The centre is large, so tell us which entrance you will be at.
Can you pick me up from Westfield Southland straight after my train or shopping?
Yes. Book a time, or call us when you are ready. If your train is running late, just let us know and we will adjust the pick-up.
Is there step-free access at Westfield Southland?
Westfield Southland has many entrances around the centre, including from car parks and Southland train station. Most are step-free.
Can I travel in my power wheelchair or scooter?
Yes. Most manual and power wheelchairs fit, and you stay seated in your chair. Tell us the make, width and weight when you book so we send the right vehicle. Mobility scooters can travel when they can be safely restrained — please check with us first.
Can a carer or family member come too?
Yes. Carers, family and assistance animals are welcome. Include everyone in the passenger count so we send a vehicle with enough seats.
How do I pay?
Pay the driver by card or cash, use your Multi Purpose Taxi Program (MPTP) card, or choose "Account / invoice" for NDIS plan managers, aged-care providers and businesses.
Visiting hours, maps and contacts for Westfield Southland (official website)